Operation Manager

Super Travels is seeking a dedicated Operation Manager with a minimum of two years of experience in the travel and tourism industry. The ideal candidate will be responsible for overseeing daily operational activities, ensuring efficient management of project timelines, budgets, and resources. This role requires expertise in visa processing and documentation, as well as thorough knowledge of tour and holiday package operations. The Operation Manager will work closely with various departments to enhance service delivery and optimize operational performance. The successful candidate will not manage a team but will play a crucial role in problem solving and decision making to address operational challenges. The role demands strong capabilities in developing operational strategies to improve productivity and customer satisfaction. This position offers the opportunity to contribute to the growth and success of Super Travels by maintaining high standards and driving continuous improvement in processes related to travel services.
Responsibilities

oversee and manage the daily operations of the travel agency to ensure smooth and efficient workflows.
Monitor visa processing, airline ticketing, Umrah/Hajj services, and holiday package operations.
Ensure timely and accurate processing of client bookings, travel documents, and reservations.
Coordinate with airlines, embassies, hotels, transport providers, and other travel partners.
Develop and implement operational policies and procedures to improve efficiency and service quality.
Resolve operational issues, customer complaints, and service escalations promptly.
Monitor team productivity and ensure operational targets and service standards are met.
Prepare operational reports and provide regular updates to senior management.
Ensure compliance with company policies, travel regulations, and industry standards.
Manage staff schedules and allocate resources effectively.
Identify opportunities to improve processes, reduce costs, and enhance customer satisfaction.
Collaborate with the sales and customer service teams to ensure seamless service delivery.
Maintain strong relationships with vendors, suppliers, and business partners.
Support business growth by implementing operational strategies and best practices.