Posted Aug 19, 2024 347 views
We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Responsibilities:
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Job Details
Super Mindset
SUPER Mindset is a company specializing in advertising and digital marketing. It has been registered for a year, and the company is working on four main projects: Customer Service: This project involves selling various courses and offering leads and social media accounts to different companies. Social Media: In this project, SUPER Mindset promotes accounts on various social media platforms and then sells those accounts. The work here includes video editing, posting, and account sales.Lead Generation: This project focuses on providing leads to different companies through advertising on various social media platforms. It involves generating leads and providing them to product-selling and networking companies. Dropshipping: The dropshipping project operates on an international level. It involves listing products on stores through CJ Dropshipping, creating traffic, and then selling the products.
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