Posted Dec 26, 2023 556 views
Key Responsibilities:
- Research and identify solutions to software and hardware issues
- Diagnose and troubleshoot technical issues, including account setup and network configuration
- Ask targeted questions to quickly understand the root of the problem
- Track computer system issues through to resolution, within agreed time limits
- Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
- Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
- Refer to internal database or external resources to provide accurate tech solutions
- Ensure all issues are properly logged
- Prioritize and manage several open issues at one time
- Follow up with clients to ensure their IT systems are fully
- functional after troubleshooting
- Prepare accurate and timely reports
- Document technical knowledge in the form of notes and manuals
Qualification:
- BS degree in Information Technology, Computer Science or relevant field problem-solving and negotiation skills
- MS Office, In Page knowledge
- Ability to diagnose and troubleshoot basic technical issues
Skills
Job Details
Straumann Group
The Straumann Group is a global leader in tooth replacement and orthodontic solutions. It unites global and international brands that stand for excellence, innovation and quality in tooth replacement and esthetics, including Straumann, Neodent, Medentika, ClearCorrect, Dental Wings and other fully- or partly-owned companies and partners. We develop, manufacture and supply dental implants, instruments, biomaterials, CADCAM prosthetics, digital equipment, software, and clear aligners for applications in replacement, restorative, orthodontic and preventative dentistry. Our principal production sites for implant components and instruments are in Brazil, Germany, India, Switzerland and the US, while CADCAM prosthetics are milled in Brazil, China, Germany, Japan and the US. Our biomaterials are produced in Sweden, digital equipment in Canada and Germany, and clear aligners in the US and treatment facility in Pakistan.
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