Posted Dec 01, 2023 630 views
You will play a crucial role in delivering top-notch customer service, engaging with potential clients, and utilizing your social media knowledge to drive brand awareness and customer acquisition. This is an exciting opportunity for someone who is customer-centric, tech-savvy, and enthusiastic about expanding our client base.
Key Responsibilities:
Customer Support:
Provide prompt and professional support to customers through communication channels (META BUSINESS SUIT).
Address customer inquiries, resolve issues, and ensure their satisfaction.
Client Hunting: Proactively identify and pursue potential clients to expand our customer base.
Utilize sales and lead generation strategies to acquire new customers.
Social Media Engagement:
Manage and grow our company`s presence on social media platforms, including but not limited to Facebook, Instagram.
Engage and inform our target audience.
Monitor and respond to comments, messages, and mentions on social media.
Data Analysis:
Analyze customer interactions and social media engagement data to identify trends, opportunities, and areas for improvement.
Provide feedback and suggestions to enhance customer support and social media strategies.
Team Collaboration:
Work closely with the sales and marketing teams to align customer support efforts with business goals.
Qualifications:
- Previous customer support experience is a plus.
- Proven ability to acquire new clients or leads.
- Strong understanding of social media platforms and their usage for business.
- Excellent communication skills, both written and verbal.
- Self-motivated, organized, and able to work both independently and as part of a team.
- A passion for delivering outstanding customer service and a willingness to go the extra mile to ensure customer satisfaction.
Benefits:
- Basic Salary performance-based incentives (UNCAP).
- Comprehensive benefits package, including Fuel allowance.
- Ongoing training and professional development opportunities.
- Flexible shifts.
- A dynamic and inclusive work environment.
- Opportunities for career advancement within the company.
- If you are a dedicated individual with a passion for customer service, client acquisition, and social media, we encourage you to apply and become part of our team at Spectra Log.
Join us in shaping the future of our company and delivering exceptional experiences to our valued customers.
Specific Tasks
- Chat support
- English grip on chatting
Skills
Job Details
Spectra Logs
What is your Competitive Advantage?
Similar Job Titles
Customer Support Representative
Customer Support Representative
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
Muzammil Baig
Digital Marketing Manager
IT Services Group
Ali Aziz
CEO
Shopistan
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
Zohaib Ali
Marketing Manager
Digital Online Devices
Mona Sharif
Senior Team Lead
Konext PVT. LTD
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
Aqib Irshad
Head of HR, Training & OD
FINCA
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
