As a Customer Support Representative at Speak Out Source, you will play a crucial role in ensuring the highest level of customer satisfaction. This on-site position in Lahore demands excellent spoken English skills, proficiency in MS Excel, and a commitment to delivering outstanding support.
Key Responsibilities:
1. Provide prompt and professional customer support via various channels, including phone, email, and chat.
2. Address customer inquiries, resolve issues, and ensure a positive customer experience.
3. Maintain accurate and up-to-date customer records using MS Excel and other tools.
4. Collaborate with team members to achieve service goals and maintain high-quality standards.
5. Utilize effective communication skills to convey information clearly and concisely.
Qualifications:
1. Excellent spoken English is a must.
2. Proficiency in MS Excel and other Microsoft Office applications.
3. Prior experience in customer support or a related field is preferred.
4. Strong interpersonal and communication skills.
5. Ability to multitask and prioritize in a fast-paced environment.
What We Offer: