Csr

Sourceed is seeking a dedicated Customer Service Representative to join our team. This role focuses on delivering exceptional service to customers by addressing inquiries, resolving complaints, and providing detailed information about our products and services. The ideal candidate has strong communication skills and actively listens to customer needs to ensure satisfaction. Experience within the UK energy sector is preferred but not required, as training will be provided. This position does not involve managing a team, but emphasizes collaboration and personal accountability to support organizational goals. The Customer Service Representative effectively handles customer interactions through various channels, including phone, email, and chat. You engage with customers to understand their concerns, provide timely solutions, and maintain accurate records of conversations and transactions. In addition, you contribute to continuous improvement by identifying common issues and suggesting enhancements to improve customer experience. Your role is crucial in building positive customer relationships and supporting the companys reputation in the competitive energy market.
Responsibilities

Respond promptly and professionally to customer inquiries through phone, email, and chat.
Listen actively to understand customer concerns and provide clear, accurate information.
Resolve customer complaints efficiently by identifying problems and offering suitable solutions.
Maintain detailed records of customer interactions, transactions, comments, and complaints.
Assist customers with product or service information, ensuring they have a thorough understanding.
Collaborate with team members and other departments to address complex customer issues.
Identify recurring customer issues and provide feedback to management to improve services.
Adhere to company policies and procedures while maintaining high-quality customer service standards.
Stay informed about industry trends and updates in the UK energy market to provide accurate guidance.
Participate in training sessions and continuously seek opportunities to improve customer service skills.