Call Center Agent

We are currently looking for a Call Center Agent to join our team and help us continue our mission of providing exceptional real estate services. This is a fantastic opportunity for candidates looking to build a career in the real estate industry and gain exposure to international markets.

Job Responsibilities:

Inbound & Outbound Calls: Handle inbound and outbound calls from prospective clients, providing information about luxury real estate properties, answering inquiries, and assisting with the buying/renting process.
Lead Generation & Qualification: Contact leads, qualify them based on their requirements and pass them to the relevant sales agents.
Client Interaction: Maintain professional communication with high-net-worth clients, ensuring a positive experience throughout their inquiry journey.
Customer Support: Provide ongoing support to clients, assisting with their questions, concerns, and requests related to property details, prices, availability, and booking process.
CRM Management: Update and maintain customer information and activity in our CRM system to ensure accurate records and follow-ups.
Team Collaboration: Work closely with the sales and marketing teams to ensure that leads and inquiries are promptly addressed and converted.
Market Knowledge: Stay informed about current property listings, market trends, and new developments in the real estate sector to provide informed guidance to clients.

Qualifications & Requirements:

Experience: Minimum of 1 year of experience working in a call center environment (preferably in real estate or sales). Fresh graduates with excellent communication skills are also welcome to apply.
Communication Skills: Exceptional verbal and written communication skills in English are a must. Fluency in additional languages is a plus.
Sales Skills: Basic understanding of sales processes and an ability to engage clients in a persuasive and friendly manner.
Customer Service Orientation: Strong customer service skills with the ability to handle inquiries, objections, and complaints in a professional manner.
Tech-Savvy: Proficient in using CRM software, MS Office (Excel, Word), and other communication tools.
Attention to Detail: Strong attention to detail to accurately record client information and follow-up actions.
Multitasking: Ability to manage multiple inquiries and tasks simultaneously in a fast-paced environment.
Problem Solving: Proactive approach to identifying client needs and offering suitable solutions.
Professionalism: A high level of professionalism and discretion when interacting with high-net-worth international clients.

Job Perks & Benefits:

Full-time Day Job: Regular office hours with a work-life balance.
Incentive Program: Performance-based incentives in addition to base salary, with opportunities for higher earnings based on targets.
Dynamic Work Environment: Work with a team of professionals in a fast-paced, high-energy environment focused on delivering excellence in real estate services.
Training & Growth Opportunities: Continuous learning and career advancement opportunities within the real estate industry.
International Client Exposure: Engage with international clients and develop a global network in the luxury real estate market.