Posted Oct 20, 2018 2 views
As a Call Centre Executive you will be part of a very exciting, professional, customer service oriented and dynamic team renowned for their service delivery and customer satisfaction.
You will be required to co-ordinate all Import and Export queries. You must possess a fair knowledge of World Geography and the Airline Industry.
You will be communicating daily with International Customers, responsible for building Business Relationships, possess problem-solving skills and be flexible to assist Customers requirements.
1) Answering Calls and making Calls related to Package status, Track & Trace, etc.
2) Handling queries effectively and efficiently through Calls/E-mails/Web enquiries.
3) Promptly responding to Customers queries within a specified time frame.
4) Entering comments for undelivered Packages, etc. in the System.
5) Proactively sending Requests to Stations for Updates.
6) Maintaining a daily Call / Query Sheet.
7) Providing quality Customer Service thereby reducing Customer dissatisfaction.
Workdays: Saturday to Thursday (Friday Off)
Skills
Job Details
SkyNet Worldwide Express
Our experience dates back to 1972 when Sky Net Express launched its first operations from London. Through understanding customers various needs and in response to market changes we have become the largest independently owned express network in the world providing flexible and reliable door to door services. The SkyNet Worldwide Express network stretches across seven continents, providing the Global business community with fast, reliable and secure Express Delivery Services to over 209 countries and territories worldwide. Our worldwide network of offices provides you global reach, competitive transit times, online tracking and proof of delivery. SkyNet Pakistan is an integral part of the SkyNet Worldwide Express Network. We have over 20 years experience in the Express delivery industry. We seek to deliver the best service with an emphasis on providing personalized attention to each and every customer. We provide desk to desk, urgent worldwide delivery to over 200 destinations for items such as business correspondence, contracts and tenders. Our coverage ensure your collection or delivery is handled in the shortest possible time with the highest degree of professionalism. Our fast, efficient and reliable global express services are underpinned by a powerful and user friendly web based system. This system features 24 hrs on-line tracking, proof of delivery, electronic invoicing and smart dispatch systems.
What is your Competitive Advantage?
Similar Job Titles
Aqib Irshad
Head of HR, Training & OD
FINCA
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
Muzammil Baig
Digital Marketing Manager
IT Services Group
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
Mona Sharif
Senior Team Lead
Konext PVT. LTD
Ali Aziz
CEO
Shopistan
Zohaib Ali
Marketing Manager
Digital Online Devices
