Customer Service Representative

Skyhawk Enterprises (Private) Limited

Lahore , Pakistan

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Posted 3 days ago 128 views Report Job

We are seeking a motivated and customer-focused Customer Service Representative (CSR) to join our dynamic team. As a CSR, you will be the voice of our company, providing exceptional customer support through various channels, including phone, email, and chat. You will be responsible for assisting customers with inquiries, resolving issues, and ensuring that each interaction is handled with professionalism, empathy, and efficiency. The ideal candidate will have excellent communication skills, a strong problem-solving mindset, and the ability to work in a fast-paced, team-oriented environment.

Key Responsibilities:

Customer Support: Provide timely and accurate information to customers regarding products, services, orders, or technical issues via inbound and outbound calls, emails, or chat.
Issue Resolution: Effectively handle customer complaints, concerns, and inquiries, ensuring that all issues are resolved in a satisfactory manner.
Product Knowledge: Maintain a deep understanding of company products and services to answer customer questions and provide detailed explanations.
Customer Satisfaction: Strive to create positive customer experiences by addressing needs promptly and offering personalized solutions.
Data Entry & Documentation: Accurately input customer information, interactions, and feedback into the call center software or CRM system, ensuring all records are up to date.
Upselling & Cross-selling: Identify sales opportunities and make product recommendations to customers, contributing to company growth.
Team Collaboration: Work closely with team members and supervisors to meet daily, weekly, and monthly performance targets, including customer satisfaction, call resolution, and response time.
Quality Standards: Maintain high levels of service quality and adhere to company policies and procedures.

Qualifications:

Education: High School diploma or equivalent required. A Bachelor’s degree or relevant certifications is a plus.
Experience: Previous experience in a customer service role, call center environment, or similar field is preferred, but not mandatory.

Skills:

Strong verbal and written communication skills
Excellent listening skills with the ability to empathize and build rapport
Problem-solving skills and the ability to think quickly on your feet
Proficient in using computer systems, CRM tools, and call center software
Multitasking abilities with attention to detail

Personality Traits:

Friendly, approachable, and positive attitude
Resilient and able to handle difficult situations with professionalism
Self-motivated with the ability to work independently or in a team environment

Benefits:

Competitive salary and performance-based incentives
Professional development and training opportunities
Friendly and supportive work environment
Health and wellness benefits (if applicable)
Opportunities for career advancement within the company

Skills

Fluent in English Engaging Presentations Customer Satisfaction Management Coordination Skills Relations Management

Job Details

Industry:

Call Center

Functional Area:

Client Services & Customer Support

Total Positions:

35 Posts

Job Shift:

Third Shift (Night)

Job Type:

Full Time/Permanent

Job Location:

Valancia Town, Lahore, Pakistan

Gender:

No Preference

Minimum Education:

Intermediate/A-Level

Career Level:

Entry Level

Minimum Experience:

1 Year

Apply Before:

Dec 10, 2024

Posting Date:

Nov 11, 2024

Skyhawk Enterprises (Private) Limited

Call Center · 1-10 employees - Lahore

Skyhawk Enterprises (Private) Limited is a premier call center service provider dedicated to delivering exceptional customer support and business solutions. We specialize in offering comprehensive, tailored solutions to businesses across various industries, ensuring enhanced customer experiences and optimized operations. With a skilled team of professionals and cutting-edge technology, we provide inbound and outbound call center services, including customer support, sales, lead generation, technical assistance, and more. At Skyhawk Enterprises, we pride ourselves on our commitment to quality, efficiency, and client satisfaction. Our services are designed to meet the unique needs of each client, allowing businesses to focus on their core operations while we handle their customer interactions with professionalism and care. Whether you’re a small startup or a large enterprise, Skyhawk Enterprises offers flexible and scalable solutions to help you grow and maintain lasting relationships with your customers. We aim to be a trusted partner for companies looking to enhance their customer service, improve operational performance, and achieve long-term business success.