Posted Sep 16, 2024 442 views
We are looking for a dedicated and detail-oriented Flights Booking Agent to join our dynamic team
As a Flights Booking Agent, you will be responsible for assisting customers with their flight reservations, ensuring a seamless booking experience. You will handle inquiries, provide travel information, manage reservations, and offer exceptional customer service to our clients.
Key Responsibilities:
- Assist customers with flight inquiries and reservations via phone, email, and online platforms.
- Provide detailed information about flight options, including schedules, prices, and airline policies.
- Process flight bookings, changes, and cancellations efficiently and accurately.
- Ensure all travel arrangements comply with company policies and customer preferences.
- Handle customer complaints and resolve issues related to flight bookings promptly.
- Stay updated with airline regulations, travel restrictions, and industry trends.
- Collaborate with other team members to provide comprehensive travel solutions.
- Maintain accurate records of bookings, payments, and customer interactions.
- Upsell additional travel services and products to enhance customer experience.
Requirements:
- Previous experience in a travel agency or airline industry preferred.
- Proficiency in computer reservation systems (CRS) such as Amadeus, Sabre, or Galileo.
- Strong knowledge of global geography and major airline routes.
- Excellent communication and customer service skills.
- Attention to detail and strong organizational skills.
- Ability to multitask and work under pressure.
- Fluency in English; additional languages are an advantage.
- Strong interpersonal skills and the ability to work as part of a team.
- Sales-oriented with the ability to upsell and cross-sell travel products.
- High level of accuracy and attention to detail in data entry and record-keeping.Benefits:
- Competitive salary and performance-based incentives.
- Comprehensive health and wellness benefits.
- Opportunities for career advancement and professional development.
- Travel discounts and perks.
- Friendly and supportive work environment.
Job Details
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