Posted Feb 02, 2024 356 views
Responsible for providing assistance and support to customers with their inquiries, complaints, and issues. They are the first point of contact for customers and are expected to address their needs in a professional and timely manner. This may involve answering phone calls, responding to emails, and interacting with customers through online chat platforms.
Also responsible for maintaining accurate records of customer interactions and transactions, as well as following up with customers to ensure their issues have been resolved satisfactorily. They may also be required to process orders, handle returns and exchanges, and provide information about products and services.
In addition, need to escalate more complex issues to a supervisor or other relevant department for further assistance. They should have strong communication and problem-solving skills, as well as the ability to remain calm and empathetic when dealing with upset or frustrated customers. Overall, their main goal is to ensure a positive customer experience and build long-lasting relationships with the company\'s clientele.
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