Customer Relationship Officer

Single Step Solution

Posted 4 hours ago 51 views Report Job

PKR. 15,000 - 40,000/Month

Responsibilities:

Serve as the primary point of contact for customers, addressing inquiries, resolving issues, and ensuring overall satisfaction.
Build and maintain positive, long-term relationships with clients, understanding their needs and helping them achieve success with our products/services.
Actively engage with customers to gather feedback, identify areas of improvement, and communicate client needs to internal teams.
Educate and onboard new clients, ensuring they have the tools and knowledge needed to use our products/services effectively.
Collaborate with sales, marketing, and technical teams to ensure seamless customer experiences.
Monitor customer accounts, track key metrics, and proactively address potential issues before they become problems.
Continuously seek ways to enhance the customer journey and exceed client expectations.

Requirements:

Bachelor's Degree in Business, Marketing, Communications, or a related field.
Proven experience in customer service, account management, or sales.
Excellent communication, problem-solving, and interpersonal skills.
Ability to work in a fast-paced environment, handle multiple clients, and prioritize effectively.
Strong organizational skills with a keen attention to detail.
Familiarity with CRM software is a plus.

Why Join Us?

Be a part of a dynamic team that values collaboration, innovation, and growth.
Competitive salary, performance bonuses, and benefits package.
Opportunities for career development and advancement.
A supportive and inclusive work culture that celebrates successes and learns from challenges.

Skills

Customer Relationship Listening to Customers Computer Operations

Job Details

Industry:

E-Commerce / E- Business

Functional Area:

Client Services & Customer Support

Total Positions:

3 Posts

Job Shift:

First Shift (Day)

Job Type:

Full Time/Permanent

Job Location:

Gulgasht Colony, Multan, Pakistan

Gender:

No Preference

Minimum Education:

Bachelors

Career Level:

Entry Level

Minimum Experience:

1 Year

Apply Before:

Nov 26, 2024

Posting Date:

Oct 27, 2024

Single Step Solution

E-Commerce / E- Business · 11-50 employees - Multan

We provide tailored solutions for e-commerce companies, ensuring a seamless experience for you and your customers. With Single Step Solution, you can focus on growing your business without worrying about additional team or office expenses, as our services integrate smoothly with your existing operations, saving you time and money.