Posted Nov 11, 2024 176 views
We are looking for a dedicated, experienced Female Salon Manager to join our team. The ideal candidate will have a background in administration, preferably with salon management experience, and will be responsible for ensuring the smooth operation of our salon while delivering the highest level of customer service.
Key Responsibilities:
Customer Service Excellence:
- Provide exceptional customer service to all clients, ensuring a welcoming and professional environment.
- Address client inquiries, complaints, and feedback promptly and effectively to ensure customer satisfaction.
- Develop strategies to enhance the client experience and build client loyalty.
- Monitor client wait times and ensure clients feel attended to and valued throughout their visit.
Staff Management:
- Oversee staff schedules, and manage hiring, firing, and day-off requests.
- Ensure all team members are well-trained, motivated, and performing efficiently.
- Conduct regular training sessions to maintain high customer service standards.
Floor Management:
- Monitor salon floor, ensuring all equipment is in working order.
- Address any maintenance needs promptly to keep operations smooth.
Software Management:
- Handle client billing, manage deals, oversee staff attendance records, and control inventory using the salon's management software.
Inventory Control:
- Manage incoming add outgoing stock, track inventory levels, and order supplies when needed.
Overall Salon Management:
- Maintain a clean, organized, and welcoming environment for clients.
- Monitor overall salon performance and client satisfaction.
Requirements:
- Experience: Background in administration, with salon management experience preferred.
- Skills: Strong communication, interpersonal, and customer service skills.
- Appearance: Must be presentable and wear appropriate attire on the premises.
Job Details
Signature Expert Services (PVT) Limited
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