We are looking to employ an experienced client servicing executive to handle all client inquiries, concerns, and complaints in a professional manner. The client servicing executive’s responsibilities include collaborating with the relevant departments to better address client needs, providing regular updates to higher management, and upselling company products where possible. You should also be able to identify new business opportunities through client referrals.

To be successful as a client servicing executive, you should be committed to helping clients and able to work well under pressure. Ultimately, an outstanding client servicing executive should demonstrate excellent communication, problem-solving, and customer service skills at all times.

 Responsibilities:

  • Cultivating solid relationships with clients through the provision of exceptional after-sales service.
  • Creating a positive onboarding experience for new clients.
  • Regularly interacting with clients through telephone calls, email communications, or face-to-face meetings.
  • Identifying ways to overcome clients' initial dislike of company products.
  • Maintaining an accurate record of all existing and potential clients.
  • Responding to client inquiries in a timely and professional manner.
  • Training and providing overall guidance to client service employees.
  • Organizing training seminars to enable clients to fully utilize product features and benefits.
  • Ensuring that the correct terms of sale are entered into the client database to prevent avoidable billing issues.

Requirements:

  • Bachelor's degree in business administration or an industry-related field.
  • Proven experience working as a client servicing executive.
  • Proficiency in Microsoft Excel.Power Point.
  • The ability to work efficiently under pressure.
  • Excellent organizational and time management skills.
  • Strong analytical and problem-solving skills.
  • Effective communication skills.
  • Exceptional customer service skills.

Job Details

Industry:
Total Positions:
4 Posts
Job Shift:
First Shift (Day)
Job Type:
Job Location:
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Experience:
1 Year - 2 Years
Apply Before:
Dec 05, 2024
Posting Date:
Nov 05, 2024

Sign Systems

Advertising / PR · 51-100 employees - Lahore

Sign Systems is a full-service, integrated TTL (through-the-line) advertising agency in Pakistan providing true brand experience in Asia's most dynamic marketplace. The cornerstone of our success is deeply rooted in our conviction in building strong and enduring relationships between the brand and the consumer, which ultimately results in our client's success. In years of building successful brands in Pakistan, we have established ourselves as the company that best understands Pakistani consumers

What is your Competitive Advantage?

Get quick competitive analysis and professional insights about yourself
Talk to our expert team of counsellors to improve your CV!
Try Rozee Premium

Similar Job Titles

Client Service Executive

MTBC, Multiple Cities, Pakistan
Posted Nov 05, 2024

Client Service Agent

Axxon BPO, Multiple Cities, Pakistan
Posted Nov 04, 2024
View All
I found a job on Rozee!