Key Account Executive ( Online Academy )

Siddique Learning is seeking a highly motivated Key Account Executive to join our dynamic online academy team in Karachi, Pakistan. This full-time, office-based role involves managing the complete cycle of student admissions, maintaining strong communication channels with parents, and coordinating fee collections. The ideal candidate thrives in a fast-paced environment, exhibits exceptional organizational skills, and excels in building and sustaining long-term relationships with international clients. This position is critical for ensuring customer satisfaction, driving client retention, and supporting the academy's growth through expert account management. As a Key Account Executive, you will not only be the primary point of contact for students and parents but will also be responsible for the onboarding of new clients and maintaining continuous engagement to support their educational journey. Your role is essential for executing sales strategies tailored to the online education sector, aligning with Siddique Learning's mission to deliver quality education through its innovative digital platform. Although this role does not involve managing a team, it requires a proactive attitude and the ability to work independently to meet and exceed admission and retention targets while fostering a positive client experience.
Responsibilities

Manage the full admissions process from initial inquiry to enrollment, ensuring a smooth and efficient experience for students and parents.
Maintain consistent and clear communication with parents and international clients to address questions, provide updates, and resolve any concerns promptly.
Follow up regularly with potential and current clients to support their engagement with the academy and encourage retention.
Coordinate the fee collection process, ensuring timely payments and resolving any discrepancies or issues in collaboration with the finance department.
Develop and maintain strong, long-lasting relationships with key accounts to drive customer satisfaction and loyalty.
Coordinate client onboarding activities to familiarize new students and parents with the academys online platforms and learning resources.
Utilize Salesforce and other online education tools to track client information, manage sales pipelines, and generate activity reports.
Provide feedback on market trends, customer needs, and competitor activities to contribute to sales strategy development and continuous improvement.
Collaborate with other departments to ensure client needs are met and to facilitate a seamless educational experience.
Identify opportunities for upselling or cross-selling additional courses and services to maximize revenue.
Prepare and present regular reports on account status, client feedback, and sales performance to the management team.