Customer Service Agent

ShopforLess LLC

Apply Now

Female Inbound Customer Service Agent - Remote (work from home)

Only accepting Female Candinates

Full-Time Position: You will need to work 9 hours a day. Please ensure you can commit to this schedule.
Shifts: We have morning and afternoon shifts available, and you must be able to work in a rotating shift pattern.
Day Off: You will have one day off each week, which will not be on the weekend. This can be any day of the week.
Salary Range: The salary for this position is 35,000 PKR to 40,000 PKR. Overtime may be available if required by the company, but this will be on an as-needed basis. Please apply only if you accept this salary package.

Requirements:

Own Laptop or Computer: You must have your own device to work on.
Electricity Backup: Ensure you have a backup source of electricity.
Strong Internet Connection: A reliable internet connection is a must.
Fluent English: You need to be fluent in English to communicate effectively with customers.
Excellent Typing Speed: You should be able to type quickly and accurately.
Organizational Skills: Strong organizational and communication skills are essential.

Responsibilities:

Engage with customers through our eCommerce chat platform.
Respond promptly to customer inquiries from sales campaigns on Facebook and social media.
Assist customers via live chat, email, or phone.
Solve daily order and service issues.
Actively convert customer queries into sales by manually processing orders.
Provide pre- and post-sales information.
Meet daily sales targets; simply waiting for orders is not sufficient.
Follow up with customers to ensure satisfaction and encourage purchases.
Demonstrate effort and dedication in all interactions to achieve targets.
Collaborate with warehousing and purchasing departments for optimal order fulfillment.

Note: