This employer is no longer accepting CVs for this job, it has been deactivated by the company's administrator.
Posted Mar 13, 2024 310 views
PKR. 35,000 - 40,000/Month
We are looking for an excellent resource to manage our Chat Support. The candidate must have an excellent command of English Writing and proven experience in Customer Service.
Responsibilities:
- Educating the customers regarding the services and products offered.
- Identifying customer's needs and helping them understand the services and products on Chat.
- Generating a Happy Customer experience to fetch positive feedback.
- Keeping the customers up to date with products, new features, announcements, and any new functionalities.
- Maintaining a happy customer flow and low-effort customer experience throughout the Chat Support Experience.
- Handling multiple customers live at a time to provide assistance related to the services and products.
- Taking follow-up with customers to ensure their critical issues are resolved.
- Maintaining records for new feature requests and chat support records.
- Maintaining a pleasant working environment for your team.
- Exceptional chat support skills to emphasize the customer query
- Able to react on the situation positively..
Requirements:
- Excellent interpersonal and written and oral communication skills.
- Minimum typing speed of 45 WPM with 90% accuracy.
- A minimum of 50% accuracy in English comprehension.
- A minimum of 6 months to 1 year of experience in customer services, international call centers, and chat units.
- Handling US customers via Live chat is a Plus.
- A bachelor’s degree in administration or a related field.
- Preference shall be given to candidates with O-Levels and A-Levels backgrounds.
- Must be a team player.
- Comfortable working in different shifts (if required).
Job Details
Industry:
Functional Area:
Total Positions:
3 Posts
Job Shift:
Second Shift (Afternoon)
Gender:
No Preference
Minimum Education:
Intermediate/A-Level
Career Level:
Entry Level
Minimum Experience:
Less than 1 Year
Apply Before:
Apr 14, 2024
Posting Date:
Mar 13, 2024
SHJ International
BPO · 51-100 employees - Lahore
Livechat Support BPO
What is your Competitive Advantage?
Get quick competitive analysis and professional insights about yourself
Talk to our expert team of counsellors to improve your CV!
Similar Job Titles
I found a job on Rozee!
Ali Aziz
CEO
Shopistan
Mona Sharif
Senior Team Lead
Konext PVT. LTD
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
Aqib Irshad
Head of HR, Training & OD
FINCA
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
Muzammil Baig
Digital Marketing Manager
IT Services Group
Zohaib Ali
Marketing Manager
Digital Online Devices
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
