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CSR/Social Media Handler

Shifa Tameer-e-Millat University Unverified

Islamabad , Pakistan

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Posted Aug 03, 2026 143 views

Shifa Tameer-e-Millat University is seeking a dedicated CSR/Social Media Handler to manage and enhance our customer relationship efforts and social media presence. The ideal candidate will play a vital role in building and maintaining strong relationships with our community and target audience through effective communication and engagement strategies. This role requires managing content across multiple social platforms, creating engaging materials, and monitoring online interactions to ensure positive brand representation. The position is suited for an individual with a minimum of one year of experience in customer relationship management and social media handling and does not involve managing a team. The successful candidate will use various tools and techniques to analyze data and customer feedback to inform strategies that improve overall customer satisfaction and engagement levels. This role demands excellent organizational skills to coordinate content calendars and campaigns, alongside the ability to respond promptly and thoughtfully to our audience's needs. Working closely with other departments, the CSR/Social Media Handler will contribute to a unified approach to communication, ensuring the university's message is consistently and effectively delivered across all communication channels.
Responsibilities

  • Manage and maintain the universitys social media platforms by creating, scheduling, and publishing engaging content aligned with brand standards and community interests.
  • Develop and implement effective customer relationship management strategies to increase community engagement and promote positive interaction with stakeholders.
  • Utilize social listening tools to monitor online conversations, trends, and feedback to proactively address potential issues and identify opportunities for engagement.
  • Analyze social media and CRM data to generate insightful reports that guide decision-making and enhance future outreach efforts.
  • Coordinate the content calendar to ensure a consistent and timely flow of information tailored to different audience segments.
  • Collaborate with internal teams to gather relevant information for content creation that highlights university events, programs, and initiatives.
  • Respond promptly and professionally to inquiries and comments across social media channels to maintain a positive and responsive online community.
  • Track and report on the performance of social media campaigns and customer relationship initiatives using multichannel communication metrics.
  • Maintain accurate and up-to-date customer data records to support targeted communication and personalized engagement efforts.
  • Continuously research and apply best practices in social media and CSR to keep university communications innovative and effective.

Skills

Customer Relationship Management Social Media Management Content Creation Community Engagement Social listening tools multichannel communication Data Analysis and Reporting Customer Data Management Content Calendar Management Communication Time Management Problem Solving

Job Details

Total Positions:
1 Post
Job Type:
Full Time/Permanent
Job Location:
Islamabad, Pakistan
Gender:
No Preference
Minimum Experience:
1 Year
Apply Before:
Sep 04, 2026
Posting Date:
Aug 03, 2026

Shifa Tameer-e-Millat University

· 101-200 employees - Islamabad
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