Customer Service Representative

We are looking for a dynamic and customer-focused Customer Service Representative (CSR) with excellent English communication skills. The ideal candidate will serve as the first point of contact for our clients, addressing inquiries, resolving issues, and ensuring a seamless customer experience.

Key Responsibilities:

Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
Provide accurate information about ShieldWise’s products and services.
Handle and resolve customer complaints effectively, escalating issues when necessary.
Maintain detailed and accurate records of customer interactions and transactions.
Collaborate with internal teams to ensure customer concerns are addressed promptly.
Follow up with customers to ensure their issues have been resolved to their satisfaction.
Support the sales team by providing product or service information to prospective clients.
Uphold ShieldWise’s commitment to exceptional customer service and satisfaction.

Requirements:

High school diploma or equivalent; additional qualifications in customer service or related fields are a plus.
Proven experience as a Customer Service Representative or similar role.
Exceptional English communication skills, both verbal and written.
Strong problem-solving and conflict-resolution skills.
Proficiency with customer service software, CRM systems, and basic computer applications.
Ability to multitask, prioritize, and manage time effectively.
A positive attitude, patience, and empathy when dealing with customers.
Flexibility to work in night shifts, Sat & Sun off

What We Offer: