Waiter

SHANGRILA HOTEL & RESTAURANT

Multiple Cities, Pakistan

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Posted Jul 21, 2026 51 views Report Job

PKR. 20,000 - 20,000/Month

The Waiter at SHANGRILA HOTEL & RESTAURANT plays a vital role in delivering exceptional food and beverage service to guests. This role demands courteous and efficient service, including greeting guests, taking accurate orders, serving food and drinks promptly, and maintaining a clean and inviting dining environment. The waiter ensures every guests experience is enjoyable by attentively responding to needs, upholding food safety and hygiene standards, and collaborating closely with kitchen and bar staff. The position requires working in a fast-paced environment, often standing and walking for extended periods, with flexibility to work shifts including weekends and holidays. Although this role does not involve managing a team, the Waiter works as part of a cooperative restaurant team, contributing to smooth operations and excellent guest satisfaction. Strong communication and multitasking skills are essential to effectively manage multiple tables and ensure timely service. The position demands physical stamina and a professional demeanor alongside a positive attitude to uphold the venues high standards of hospitality.
Responsibilities

Greet guests warmly and escort them to tables when necessary, ensuring a welcoming environment.
Present menus and provide clear explanations of menu items, daily specials, and promotions to assist guests in their choices.
Accurately take food and beverage orders and promptly enter them into the POS system to ensure seamless order processing.
Serve food and beverages in a timely manner while monitoring service standards to deliver quality guest experiences.
Confirm guests orders for accuracy and ensure food and drinks are served at the correct temperature.
Regularly check on guests during meals to ensure satisfaction and promptly address any additional requests or concerns.
Efficiently clear used dishes, glasses, and cutlery to maintain a clean dining space and prepare tables for the next guests.
Set up and reset tables before and after guest use, maintaining proper presentation and cleanliness.
Ensure dining areas, service stations, and sideboards are tidy and well-organized at all times.
Assist with buffet setup, replenishment, and clearing duties as required to support smooth buffet services.
Handle guest complaints with professionalism and escalate issues appropriately to supervisors for resolution.
Accurately process guest bills and assist with payment procedures following established protocols.
Adhere strictly to food safety, hygiene, and sanitation standards to ensure guest health and safety.
Coordinate effectively with kitchen and bar teams to synchronize service and address special requests or modifications.
Support restaurant opening and closing procedures as part of overall operational duties.
Promote menu items and suggest additional food or beverage options to enhance guest satisfaction and increase sales.
Participate actively in staff meetings and training sessions to maintain knowledge of menu items, service standards, and safety practices.

Skills

Cooperation Professional Appearance Basic English Communication Problem-solving Skills Positive attitude Excellent Customer Service Strong Communication Interpersonal Skills Teamwork Time Management Must know how to operate POS Multitasking Attention to Detail Cash Handling Food Safety Hygiene Standards sanitation practices

Job Details

Total Positions:

1 Post

Job Type:

Full Time/Permanent

Job Location:

All Cities, Pakistan

Gender:

Male

Minimum Experience:

2 Years

Apply Before:

Aug 22, 2026

Posting Date:

Jul 21, 2026

SHANGRILA HOTEL & RESTAURANT

· 11-50 employees -

Shangrila Resorts & Hotels is one of Pakistan's best-known hospitality brands, renowned for its scenic resort destinations in the country's northern regions. The company was established in 1983 with the opening of the original Shangrila Resort Hotel in Skardu, Baltistan, which was the first purpose-built resort hotel in Pakistan's Northern Areas. It quickly became famous as "Heaven on Earth" because of its spectacular natural surroundings and tranquil atmosphere. The resort was founded by Brigadier Muhammad Aslam Khan, the first commander of the Northern Scouts, whose vision was to develop world-class tourism infrastructure in Gilgit-Baltistan following his role in the liberation of the Northern Areas in 1948. The resort remains one of Pakistan's most iconic tourism landmarks. The Shangrila hospitality brand includes several destinations across Pakistan, including: Shangrila Resort Skardu – the flagship lakeside resort at Lower Kachura Lake. Shangrila Hotel & Restaurant Raikot – serving travelers on the Karakoram Highway. Shangrila Resorts & Hotels focuses on providing guests with: Luxury accommodation in scenic mountain settings. Lakeside cottages and chalet-style rooms. Family vacations and honeymoon experiences. Corporate retreats and conferences. Fine dining featuring Pakistani and international cuisine. Outdoor recreation and sightseeing. Access to major tourist attractions throughout northern Pakistan. Tourism Attractions Nearby Over more than four decades, Shangrila Resorts & Hotels has established itself as one of Pakistan's most recognizable hospitality brands. Mission The company's mission is to showcase the natural beauty of northern Pakistan by offering memorable hospitality experiences that combine comfort, local culture, and exceptional service while promoting sustainable tourism in the region.