Technical Support Engineer

We are looking for a Technical Support Engineer. The (TSE) will be responsible for meeting the daily service maintenance and repair needs of the customer’s equipment. Establish and maintain proper business relationships with customers and peers as well as perform necessary administrative duties as required and other duties as assigned

Completing Preventative Maintenance and field modifications.
Basic troubleshooting, installation, maintenance, and repair on designated equipment.
Ordering and managing repair parts cycle times.
Maintaining daily communications with customers to ensure resolution and proper follow-up.
Maintaining tools and test equipment and ensuring they are properly calibrated.
Utilizing the escalation process to resolve customer service delivery issues.
Working as a member of the local team to provide efficient service delivery to all accounts within the assigned area.
Provide and plan the onsite scheduled installation, preventative maintenance, compliance qualification services, and repairs to customers.
Identify process, structure, or operational improvement areas, and discuss and implement solutions to address these with the Support Services Coordinator.

Skills

Electrical Troubleshooting Electronic Products Electrical Diagnosis Electrical Controls Installation Testing Hardware Installation Equipment Installation Technical Writing Technical Assistance Production Quality Monitoring Report Writing Skills IP Networking Knowledge

Job Details

Industry:

Media/Communications

Functional Area:

Computer Networking

Total Positions:

3 Posts

Job Shift:

First Shift (Day)

Job Type:

Full Time/Permanent

Job Location:

Lahore, Pakistan

Gender:

Male

Minimum Education:

Intermediate/A-Level

Degree Title:

DAE BS or B-Tech Electrical & Electronics

Career Level:

Entry Level

Experience:

2 Years - 3 Years

Apply Before:

Sep 22, 2024

Posting Date:

Aug 21, 2024

SGC

Media/Communications · 51-100 employees - Lahore

SGC is a leading Outdoor & In-store Media solutions provider and pioneers of manufacturing Flex & Digital printing machines in Pakistan. SGC offers an innovative, fast-paced work environment where employees roll up their sleeves, dig into the work and never stop learning. If you're looking for a collaborative environment where you'll be challenged intellectually, consider SGC.