Posted May 02, 2023 378 views
We are looking for a competent Call Center Supervisor / Team Lead to organize and direct the staff of our call center. You will be responsible for assessing their work and give them feedback to maximize performance.
An excellent call center supervisor must have outbound / cold calling experience and supervisory experience. The ideal candidate must possess great communication skills and be able to lead and motivate. You will be organized and reliable as well as results-oriented.
The goal is to achieve drive excellent performance from your team that will bring sustainable business growth
Responsibilities
- Assist in the formulation of targets for individuals and teams
- Answer questions from staff and provide guidance and feedback
- Anticipate escalation and take over calls when needed
- Devise ways to optimize procedures and keep staff motivated
- Measure performance with key metrics such as call abandonment, calls waiting etc.
- Ensure adherence to policies for attendance, established procedures etc.
- Keep management informed on issues and problems
- Prepare monthly/annual results and performance reports
Requirements and skills
- Having Experience leading cold calling agent team.
- Proven experience as call center supervisor or similar supervisory position
- Proficient in English;
- Working knowledge of MS Office
- Tech savvy with knowledge of telephone equipment and relevant computer programs
- Knowledge of performance evaluation procedures
- Outstanding communication and negotiation abilities
- A results-oriented approach
- Excellent organizational and leadership skills
- Ability to work under pressure
Experience Call Center Team Lead: Minimum 2 years
Language: English
Shift availability: Night Shift (Preferred)
Salary: 40,000 to 50,000
Job Details
SGA Financial Inc
SGA Financial Inc an American based insurance company with supporting office in Lahore. Looking for Di
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