Posted Apr 17, 2024 214 views
We are looking for a Call Center Agent to join our team. As a Call Center Agent, you will be responsible for handling inbound and outbound calls from customers, providing excellent customer service, and resolving customer inquiries and complaints.
Key Responsibilities:
- Handle a high volume of inbound and outbound calls in a fast-paced call center environment
- Respond to customer inquiries and complaints in a timely and professional manner
- Provide accurate and complete information to customers
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Meet or exceed established performance targets
- Follow call center scripts when handling different customer concerns
- Track and document all customer interactions
- Continuously improve through feedback
Qualifications:
- High school diploma or equivalent
- Minimum of 6 months to 1 year of experience in a call center environment
- Excellent communication and interpersonal skills
- Strong problem-solving and decision-making abilities
- Ability to multitask, prioritize, and manage time effectively
- Proficient in computer and internet navigation
- Strong customer service skills and experience
- Ability to work in a fast-paced environment and meet tight deadlines
- Strong written and verbal communication skills
- Flexibility to work in different shifts, including evenings and weekends
We offer a competitive salary, benefits package and opportunities for career development. If you have a passion for helping customers and are looking for an exciting opportunity to grow your career.
Job Details
Service Star
What is your Competitive Advantage?
Similar Job Titles
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
Ali Aziz
CEO
Shopistan
Aqib Irshad
Head of HR, Training & OD
FINCA
Mona Sharif
Senior Team Lead
Konext PVT. LTD
Muzammil Baig
Digital Marketing Manager
IT Services Group
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
Zohaib Ali
Marketing Manager
Digital Online Devices
