Service Designer, Digital Transformation/ Digital Banking Group

Albaraka Bank Pakistan Ltd

Posted 3 days ago 41 views Report Job

Lead the design and optimisation of end-to-end customer journeys, creating seamless experiences across mobile, branch, and other service channels to improve customer satisfaction and drive digital engagement.
Conduct customer research and analyse behavioural data to uncover barriers to digital adoption, translating insights into service improvements and new digital capabilities.
Partner with cross-functional teams across Digital, Product, Technology, Operations, Branch Banking, Marketing, Risk, and Compliance to deliver customer-centric solutions and transformation initiatives.
Own digital adoption and migration performance, defining KPIs, tracking outcomes, and continuously improving journeys to increase digital usage, reduce branch dependency, and lower cost-to-serve.

Skills

Digital Transformation Cross-functional Coordination Channel Migration Knowledge Digital adoption Service Design Customer Journeys

Job Details

Industry:

Banking/Financial Services

Functional Area:

Creative Design

Total Positions:

1 Post

Job Shift:

First Shift (Day)

Job Type:

Full Time/Permanent

Department:

Digital Banking

Job Location:

Karachi, Pakistan

Gender:

No Preference

Minimum Education:

Bachelors

Degree Title:

Computer Science, Design or Business

Career Level:

Experienced Professional

Experience:

2 Years - 4 Years (Service Design, Customer Experience (CX), Digital Product, User Experience (UX), Process Improvement, or Digital Transformation roles. Demonstrate experience mapping and improve end-to-end customer journeys across digital and physical channels.)

Apply Before:

Sep 01, 2026

Posting Date:

Aug 13, 2026