Call Center Agent

We are seeking enthusiastic and motivated Call Center Agents to join our team. The ideal candidate will be responsible for handling inbound and outbound calls, providing exceptional customer service, and ensuring customer satisfaction. This role requires excellent communication skills, problem-solving abilities, and a customer-centric approach.

Key Responsibilities:

Handle incoming and outgoing calls professionally and courteously.
Address customer inquiries, resolve issues, and provide accurate information about products or services.
Follow communication scripts and adapt to customer needs and queries.
Maintain a positive, empathetic, and professional attitude toward customers at all times.
Record customer information accurately and update the database.
Meet or exceed performance goals, including call handling time, customer satisfaction, and sales targets.
Escalate complex issues to supervisors when necessary.
Collaborate with team members to improve overall service quality.

Requirements:

Proven experience as a Call Center Agent or similar customer service role is preferred.
Excellent verbal communication skills and a clear speaking voice.
Strong problem-solving and active listening abilities.
Ability to multi-task, prioritize, and manage time effectively.
Proficient in using computer systems and CRM software.
High school diploma or equivalent; additional certifications in customer service are a plus.
Flexibility to work shifts, weekends, and holidays as required.

What We Offer:

Competitive salary and performance-based bonuses.
Comprehensive training and ongoing professional development.
Friendly and supportive work environment.
Opportunities for career growth within the company.

Skills

Fluent in English Communication Skills Telemarketing Skills Listening to Customers Customer Acquisition Skills

Job Details

Industry:

Call Center

Functional Area:

Telemarketing

Total Positions:

1 Post

Job Shift:

First Shift (Day)

Job Type:

Full Time/Permanent

Job Location:

Engineers Town, Lahore, Pakistan

Gender:

No Preference

Minimum Education:

Intermediate/A-Level

Career Level:

Entry Level

Minimum Experience:

Less than 1 Year

Apply Before:

Dec 24, 2024

Posting Date:

Nov 25, 2024

SEO Masterz

Call Center · 1-10 employees - Lahore

SEOMasterz is a premier digital marketing agency specializing in SEO, social media marketing, web development, and content creation. Established in 2011, SEOMasterz has been helping businesses enhance their online visibility, drive organic traffic, and achieve sustainable growth. With over a decade of experience, our team delivers tailored solutions designed to meet the unique needs of each client, ensuring measurable results and long-term success in the competitive digital landscape.