Senior Ecommerce Project Manager / Business Development ( 5 Year Exp Req )

Confidential

Multiple Cities, Pakistan

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Posted 3 days ago 77 views Report Job

PKR. 50,000 - 50,000/Month

We are seeking an experienced Senior Ecommerce Project Manager / Business Development professional with a minimum of 5 years of relevant experience to join our dynamic team. This hybrid role blends e-commerce project management with business development responsibilities, requiring strong leadership skills to manage and coordinate a diverse team of 20 individuals. The ideal candidate will have extensive experience executing and overseeing multiple complex e-commerce projects from inception to completion, particularly within fast-paced environments such as digital agencies, Shopify, web development, or digital marketing sectors. The role demands ownership of client relationships, team coordination, project timelines, and revenue growth opportunities through upselling and account expansion. This position involves close collaboration with clients and internal teams including designers, developers, marketing specialists, and sales personnel. The candidate will drive project progress, communicate effectively with international clients, and ensure timely and high-quality delivery of e-commerce solutions. A deep understanding of Shopify platforms, conversion rate optimization, UI/UX coordination, and quality assurance processes is essential. Strong organizational abilities, problem-solving skills, proactive communication, and a consultative approach to business development are crucial for success in this role. Candidates must demonstrate leadership qualities by managing deadlines, resolving conflicts, and fostering a supportive environment that ensures both client satisfaction and team performance.
Responsibilities
- Manage multiple e-commerce projects simultaneously from client onboarding to successful delivery, ensuring comprehensive understanding of project scope, milestones, timelines, and deliverables.
- Develop and maintain detailed project plans including task creation, assignment, deadline setting, and dependency tracking.
- Monitor daily project progress, follow up with team members, and address blockers early to prevent delays.
- Serve as the primary liaison between clients and internal teams, coordinating designers, developers, marketers, and sales personnel to align efforts and expectations.
- Facilitate professional client communications by providing timely updates, managing feedback, resolving issues, and maintaining strong relationships to drive client retention.
- Lead onboarding processes by organizing calls, reviewing project scopes, gathering assets, and setting clear communication and project expectations.
- Identify, qualify, and pursue new business opportunities within existing accounts and the broader market, supporting the sales team through discovery calls, proposals, and CRM management.
- Recognize opportunities for upselling additional services such as Shopify development, website redesign, CRO, email marketing, paid advertising, and other e-commerce solutions to enhance client growth and satisfaction.
- Ensure high-quality execution of Shopify and e-commerce projects by coordinating UI/UX workflows and developer efforts, overseeing design approvals, revisions, and final QA.
- Maintain organized project documentation, including client feedback, approvals, and project management system updates to provide clear visibility of project status.
- Utilize project management tools (e.g., ClickUp, Asana) and CRM platforms (e.g., HubSpot, Salesforce) efficiently to track progress, manage pipelines, and generate reports.
- Lead cross-functional teams of approximately 20 members by delegating tasks, promoting accountability, and fostering collaboration to achieve project goals.
- Monitor key performance indicators related to project delivery, client success, business development, and operational performance, providing regular reports to management.
- Handle difficult client interactions professionally, mediate conflicts, and resolve misunderstandings to maintain trust and a positive client experience.
- Stay updated on industry trends and e-commerce technologies to continually improve project management practices and client offerings.
- Ensure consistent availability during working hours (Monday to Friday, 8:00 AM 5:00 PM) to respond promptly to team and client needs.
- Uphold organizational standards for documentation, time management, prioritization, and quality control to ensure excellence in deliverables and client service.