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IT Officer

The IT Officer will be responsible for providing assistance to all Pakistan staff on IT issues and acting as a liaison between staff and the technical escalation team. The post holder will be responsible for supporting ICT needs such as network administration; system security, development and maintenance of related information systems; user support training; inventory management and help desk support system among other roles.

MAIN RESPONSIBILITIES

Provide first-line response for users requiring assistance with IT issues and respond to requests for technical assistance by phone, email and/or using a help desk management system.
Track issues to resolution update the internal knowledge base and/or communicate learnings with relevant business units.
Act as a liaison between staff and technical escalation teams in HQ
Manage corporate accounts for services and contracts obtained from IT service providers.
Perform IT management and inventory by having regular maintenance and database
Planning and scheduling clean-up jobs on Performance Maintenance contracts and in addition performing performance maintenance of all computers.
Training of staff on IT issues; troubleshooting of computers and related peripheries; handling networking issues; basic repairs for site computers, printers and related peripherals
Carry out analysis of ICT requirements, assist in preparing system specifications by the users and recommend solutions to address user problems.
Enhance existing systems by analyzing business requirements, preparing an action plan and identifying areas for modification and improvement.
Monitor the performance of the ICT systems and troubleshoot operational issues for corrective action
Document all user requests and challenges, Investigate, determine possible solutions and implement them. Provide help desk support on ICT and coordinate resolution on the same.
Maintain and track software license compliance for the application or system. Includes licenses for application as well as operating system, database, client, etc.
Ensure that networks, systems and services are available to users and that information is processed and transferred correctly, preserving its integrity
Ensure the best communication and internet services across all bases according to the set-up.
Provide field visits to ensure assistance and maintenance to all offices.

Qualifications and Education Requirements

A university degree in IT, business administration, or a related field is desired.
3year of work experience in an office environment is required.
Multi-tasking with a positive attitude is required.
Good communication and interpersonal skills are required.
Proficient at using Microsoft Office software: MS Word, Excel, PowerPoint, Outlook, etc.
Experience in organizing and filing information is required.
Attention to detail and ability to follow up on tasks to completion.
Excellent record-keeping and documentation skills are required.
Flexibility and ability to work in a busy environment.
Written and spoken fluency in English is required.
Knowledge of the local language spoken throughout the Country is desired.

ETHICS AND PROFESSIONAL PRACTICE AND CHILD SAFEGUARDING

Respect and promote SIF’s policies agree to comply with the SIF Code of Conduct and ensure Child Safeguarding standards are upheld.
Report to the line manager any discrepancies in SIF’s policies among the team or partners
Maintain confidentiality at all times.

Skills

IT Development IT Security Policies and Procedures IT Business Management IT Solutions

Job Details

Industry:

N.G.O./Social Services

Functional Area:

Computer Networking

Total Positions:

1 Post

Job Shift:

First Shift (Day)

Job Type:

Full Time/Permanent

Job Location:

Islamabad, Pakistan

Gender:

No Preference

Minimum Education:

Bachelors

Career Level:

Experienced Professional

Minimum Experience:

4 Years

Apply Before:

Nov 04, 2023

Posting Date:

Oct 30, 2023

Secours Islamique France-SIF

N.G.O./Social Services · 51-100 employees - Islamabad

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