Posted May 14, 2026 170 views
Search O Pal Pvt Ltd is seeking a well-presented and customer-focused Receptionist with prior experience in the hotel industry to join our team in Johar Town, Lahore. This full-time, onsite position requires a candidate who can manage front desk operations efficiently, ensuring an exceptional guest experience from check-in to check-out. The Receptionist plays a vital role in maintaining a welcoming environment and upholding high service standards, while coordinating seamlessly with various hotel departments to meet guest needs.
The ideal candidate has at least one year of experience in a similar role and possesses strong communication and customer service skills, along with a professional appearance and positive attitude. Familiarity with hotel booking systems and information technology tools such as Microsoft Office is essential. This role demands the ability to thrive in a fast-paced setting and effectively handle multiple priorities with a customer-oriented approach. Although this position does not involve managing a team, the Receptionist acts as a key liaison between guests and hotel staff to ensure smooth and efficient operations.
Responsibilities
- Greet guests warmly and manage check-in and check-out procedures accurately and efficiently.
- Handle guest reservations, bookings, and inquiries through various communication channels in a professional manner.
- Answer and route incoming phone calls and emails promptly, demonstrating excellent telephone etiquette.
- Maintain and update guest records using hotel property management systems and booking software to ensure data accuracy.
- Coordinate with housekeeping, maintenance, and other hotel departments to fulfill guest requests and resolve issues.
- Address and resolve guest complaints and concerns promptly and diplomatically to maintain guest satisfaction.
- Organize and maintain the reception area to provide an inviting and orderly atmosphere for guests.
- Assist with marketing activities and support promotional initiatives to enhance guest engagement and hotel visibility.
- Use Microsoft Office applications for administrative tasks such as report preparation, scheduling, and record keeping.
- Manage call handling and booking systems efficiently to maximize guest convenience and hotel occupancy.
- Apply customer relationship management principles to build positive interactions and long-lasting guest relationships.
- Adhere to hotel policies and procedures to ensure compliance with hospitality standards and safety regulations.
Skills
Job Details
Search O Pal Pvt Ltd
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