Backend Support Intern

We are seeking highly confident and motivated Backend Support Intern to join our team. The ideal candidates will handle inbound and outbound phone calls and email requests with a customer-first approach. Proficiency in English and the ability to provide services to native English-speaking customers are essential. The successful candidates will possess the communication and interpersonal skills needed to efficiently resolve issues and provide exceptional support.

Objectives:

Manage inbound/outbound calls and emails efficiently.
Address support team needs with the goal of total satisfaction.
Meet department performance and quality targets.
Adhere to company guidelines and procedures with minimal supervision.
Recommend process improvements to enhance efficiency.

Responsibilities:

Develop a deep understanding of departmental services, policies, and procedures.
Engage with backend stakeholders in a professional, friendly manner to deliver top-tier support.
Achieve personal and team qualitative and quantitative targets.
Maintain accurate daily documentation of issues and resolutions for management review.

Required Skills and Qualifications:

Maximum 1 year of experience in a customer support, sales or customer service role in a call center environment.
Strong communication skills, including active listening and clear articulation.
Problem-solving ability, with the skills to manage conflicts and escalate appropriately.
Strong multitasking, time management, and prioritization abilities.
Ability to work independently and as part of a team.
Bachelor's degree or equivalent.

Inclusivity Statement:

We are committed to fostering an inclusive and non-discriminatory work environment. We welcome applicants from all backgrounds and strictly prohibit discrimination or harassment based on race, colour, religion, gender, or any other protected status.

Skills

Communication Skills Fluent in English Customer Handling

Job Details

Industry:

Information Technology

Functional Area:

Operations

Total Positions:

1 Post

Job Shift:

First Shift (Day)

Job Type:

Internship

Job Location:

Lahore Medical Society, Lahore, Pakistan

Gender:

No Preference

Age:

20 - 22 Years

Minimum Education:

Bachelors

Career Level:

Intern/Student

Minimum Experience:

1 Year

Apply Before:

Jan 17, 2025

Posting Date:

Dec 16, 2024

SAPRO

Information Technology · 1-10 employees - Lahore

SAPRO was founded to support businesses achieve and exceed their set targets in all of their back-office departments, to convert opportunities into results, to bring happiness to their internal and external stake holders and make their lives more fulfilling. After working for over a decade for companies like Cisco, Vodafone, VimpelCom and others, Shaun and Arslan decided to provide much-needed innovative services of off-shore back-office processes outsourcing with a remarkable quality and an unmatched pricing. In 2016, SAPRO was setup with just a single client and now we are providing one of the most comprehensive global business solutions for increasing revenues for the businesses and creating sustainable growth. SAPRO is leading the off-shore Business Management movement, making talent more accessible and opportunity more achievable.