Sales Verification Officer-Call Center

We are looking for a dedicated Verifier to join our team, responsible for making outbound calls to customers in the United States to confirm and verify their details. This role focuses on ensuring the accuracy of customer information while strictly following company guidelines. The successful candidate will maintain detailed records of all verification activities and work night shifts aligned with US time zones. Strong communication skills and a polite phone manner are essential to effectively engage with customers and uphold the company’s standards.

Key Responsibilities
- Conduct outbound calls to customers in the US for verification purposes
- Confirm customer details such as name, address, and consent
- Accurately record all customer information in company databases
- Follow verification scripts and adhere to company policies consistently
- Maintain detailed call logs and update verification statuses regularly
- Meet daily targets for call volume and quality standards
- Promptly report any discrepancies or suspicious information to supervisors

Required Qualifications
- Basic proficiency in English speaking and comprehension
- Open to both fresh graduates and experienced candidates
- Willingness to work night shifts according to US time zones
- Basic computer literacy and typing skills
- Clear and polite communication skills with professional phone etiquette
- Ability to follow scripts and instructions accurately

Preferred Qualifications and Benefits
- Previous experience in a call center or BPO environment is advantageous
- Experience in verification, quality assurance, or customer support roles is a plus
- Familiarity with Customer Relationship Management (CRM) systems is beneficial
- This is a full-time, in-person position
- Monthly compensation ranges from Rs75,000 to Rs100,000 based on experience
- Preferred candidates will have at least one year of experience as a verifier in a call center setting

This position provides an excellent opportunity for individuals seeking to build or advance their careers in customer verification and support within a dynamic and supportive work environment.