Shopify Store Operations Manager

We are seeking a highly motivated and results-oriented Shopify Store Operations Manager to join our growing team. In this role, you will be responsible for the day-to-day operations of our Shopify store, ensuring smooth order fulfillment, exceptional customer service, and continuous improvement of store performance.

Responsibilities:

Order Management:
- Oversee all aspects of order processing, including order fulfillment, inventory management, and shipping logistics.
- Monitor order status, resolve any shipping issues, and ensure timely delivery to customers.
- Manage returns and exchanges efficiently and effectively.
- Implement strategies to minimize order cancellations and returns.
Customer Service:
- Provide excellent customer support through various channels (email, chat, phone) and social media.
- Respond promptly and professionally to customer inquiries, resolve complaints, and build strong customer relationships.
- Manage customer reviews and feedback effectively.
Store Optimization:
- Analyze store performance data (sales, traffic, conversion rates) and identify areas for improvement.
- Implement strategies to increase website traffic, improve conversion rates, and boost sales.
- Ensure the store is optimized for search engines (SEO) and mobile devices.
Inventory Management:
- Maintain accurate inventory levels and track stock movement.
- Forecast inventory needs and ensure timely replenishment.
- Implement strategies to minimize stockouts and overstocks.
Team Management:
- Delegate tasks effectively, provide regular feedback, and foster a positive team environment