Posted Jun 04, 2026 53 views
The Teller at Rupali Group plays a crucial role in facilitating smooth and accurate financial transactions for customers. This position requires handling cash, processing customer requests, and providing excellent service to ensure a positive banking experience. The Teller manages daily cash operations and ensures compliance with all banking procedures, contributing to the organization's credibility and customer trust. The role demands strong communication skills, attention to detail, and the ability to work efficiently in a fast-paced environment.
In addition to individual responsibilities, the Teller supervises a team of 20 persons, ensuring that all team members adhere to cash handling protocols and deliver outstanding customer service consistently. This leadership aspect involves training, monitoring, and supporting the team to maintain high operational standards and resolve any issues promptly. The Teller acts as a key liaison between customers and the bank, upholding Rupali Group's reputation through professionalism and accuracy.
Responsibilities
- Accurately process all types of cash transactions, including deposits, withdrawals, and payments while following cash handling procedures.
- Provide exceptional customer service by addressing inquiries, resolving complaints, and assisting customers with banking products and services.
- Operate telephone banking systems efficiently to support customer needs and enhance banking services.
- Ensure compliance with all banking regulations, internal policies, and security measures during cash handling and transaction processing.
- Manage and supervise a team of 20 personnel, providing guidance, training, and support to maintain quality standards and operational efficiency.
- Monitor cash levels in the teller drawer and balance cash at the end of each shift to prevent discrepancies.
- Identify opportunities to promote additional bank products and services to customers based on their needs.
- Maintain accurate records of transactions, prepare reports, and escalate any discrepancies or irregularities to management promptly.
- Collaborate with other departments to ensure seamless banking operations and enhance customer satisfaction.
- Continuously update knowledge on banking products, services, and compliance requirements to provide informed assistance to customers and the team.
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