We are looking for a dedicated customer service representative with at least 2 years of experience to manage and handle customer helpline operations across multiple cities. The ideal candidate will have strong communication skills and the ability to manage high volumes of inbound and outbound phone calls efficiently.
Key Responsibilities
• Manage and attend customer helpline calls for multiple cities
• Handle customer inquiries, complaints, and service requests professionally
• Ensure accurate call logging and follow-up coordination
• Maintain a high level of customer satisfaction through effective communication
• Escalate complex issues to relevant departments when required
• Follow company policies and customer service standards
Requirements & Skills
• Minimum 2 years of experience in a customer service or call-handling role
• Excellent verbal communication skills
• Proven ability to manage high call volumes
• Strong problem-solving and interpersonal skills
• Ability to multitask and work under pressure
• Proficiency in basic computer systems and call management tools
Preferred
• Experience handling helpline operations for multiple locations or cities
• Customer-focused attitude with a professional approach
Job Details
Rozee is Pakistan's # 1 online job site which connects talent with opportunity. Rozee provides services to job seekers and employers by providing them one platform for job searching and hiring, respectively. As Pakistan's largest online recruitment platform, it is used by over 100,000 employers and 9.5 million professionals. Since its inception, Rozee's platform has facilitated over 1 million job placements and has the largest database of searchable CV's in Pakistan.
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