Customer Service Representative - Korean Speaker

We are seeking a highly motivated and bilingual Korean Speaker Representative to join our customer service team. The ideal candidate will serve as a key point of contact for our Korean-speaking clients, ensuring their inquiries, concerns, and requests are addressed efficiently and professionally. This role requires excellent communication skills in both Korean and English, a strong customer-oriented approach, and the ability to work effectively in a fast-paced environment.

Key Responsibilities:

Customer Support: Provide high-quality customer support to Korean-speaking clients via phone, email, and live chat, ensuring all inquiries are resolved promptly
Client Relationship Management: Build and maintain strong relationships with Korean-speaking clients, ensuring their satisfaction with our products and services.
Issue Resolution: Address and resolve client issues or complaints in a timely manner, escalating complex cases to the relevant departments as necessary.
Translation: Translate customer inquiries and responses between Korean and English, ensuring accurate and clear communication.
Documentation: Maintain detailed records of customer interactions, inquiries, comments, and complaints in the company’s CRM system.
Product Knowledge: Stay updated on the company’s products and services to provide accurate information and assist clients effectively.
Team Collaboration: Collaborate with other departments to ensure a seamless customer experience, providing feedback to improve processes and services.
Cultural Sensitivity: Understand and respect cultural differences to provide tailored customer service that meets the expectations of Korean clients.

Qualifications:

Language Proficiency: Native or fluent in Korean and proficient in English (both written and spoken).
Experience: Previous experience in customer service, client relations, or a similar role is preferred.
Communication Skills: Excellent interpersonal and communication skills with the ability to handle challenging situations calmly and effectively.
Problem-Solving: Strong problem-solving abilities and attention to detail
Tech-Savvy: Comfortable using CRM systems, email, and other communication tools
Adaptability: Ability to work in a fast-paced environment and adapt to changing priorities.
Cultural Awareness: Understanding of Korean culture and business etiquette.

Educational Requirements:

A Bachelor’s degree in Business, Communication, or a related field is preferred, but not required.

Skills

Client Acquisition Skills Communication Skills Problem Solving Skills

Job Details

Industry:

Recruitment / Employment Firms

Functional Area:

Client Services & Customer Support

Total Positions:

1 Post

Job Shift:

Third Shift (Night)

Job Type:

Full Time/Permanent

Department:

Call Center

Job Location:

Lahore, Pakistan

Gender:

No Preference

Minimum Education:

Bachelors

Career Level:

Entry Level

Minimum Experience:

Less than 1 Year

Apply Before:

Nov 12, 2024

Posting Date:

Oct 11, 2024

ROZEE.PK

Recruitment / Employment Firms · 101-200 employees - Lahore

Rozee is Pakistan's # 1 online job site which connects talent with opportunity. Rozee provides services to job seekers and employers by providing them one platform for job searching and hiring, respectively. As Pakistan’s largest online recruitment platform, it is used by over 100,000 employers and 9.5 million professionals. Since its inception, Rozee’s platform has facilitated over 1 million job placements and has the largest database of searchable CV’s in Pakistan.