Posted Sep 13, 2023 2452 views
IT Support Analyst should have good knowledge of business software and hardware systems, excellent troubleshooting skills, and good interpersonal skills. Ultimately, a good IT Support Analyst resolves all IT issues quickly and effectively.
Responsibilities:
- Providing technical support for various systems and applications.
- Responding to IT support requests
- Implementing and Maintaining company ERP system
- Communicating to diagnose software, networking, or hardware issues.
- Rectifying hardware malfunctions, software issues, and networking problems.
- Installing and configuring computer systems.
- Responsible for providing first level technical support for all system and application issues.
- Monitoring proactively of helpdesk line and support inbox.
- Responsible for basic troubleshooting of network issues.
Requirements:
- Must Have - Experience supporting Windows/Desktop environments.
- Must Have - Proficiency in the administration of Microsoft Office.
- Excellent written and verbal communication skills.
- Ability to think critically, coupled with excellent analytical skills.
- Knowledge and demonstrated experience installing, configuring, and supporting a wide variety of applications.
- Ability to troubleshoot complex hardware and software issues.
- Knowledge and experience with ERP systems.
- Knowledge of SQL and SQL Server Management Studio will be helpful.
- Demonstrated ability to manage multiple technology-related projects and engagements.
- Good time management skills.
- Good interpersonal skills.
Education and Experience:
- Proven work experience as a Technical Support Analyst or in a systems administrator role.
- Bachelor's degree or college diploma in computer science or a related field is preferred.
Job Details
Roberts Cotton Associates
RCA Seed is a reputed agricultural seed company dealing with field crops, hybrids and fodder seed.
What is your Competitive Advantage?
Similar Job Titles
Zohaib Ali
Marketing Manager
Digital Online Devices
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
Ali Aziz
CEO
Shopistan
Aqib Irshad
Head of HR, Training & OD
FINCA
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
Mona Sharif
Senior Team Lead
Konext PVT. LTD
Muzammil Baig
Digital Marketing Manager
IT Services Group
