Posted Mar 18, 2024 328 views
As a POS and QR Chargeback Specialist, you will specialize in managing and resolving chargeback disputes specifically related to point-of-sale (POS) and Quick Response (QR) transactions. Your responsibilities will encompass:
Chargeback Investigation:
- Conducting thorough investigations into chargeback claims originating from POS and QR transactions.
- Analyzing transaction data and documentation to assess the validity of chargeback disputes.
POS and QR Dispute Resolution:
- Collaborating with internal teams and external stakeholders to resolve POS and QR chargeback disputes in a timely manner.
- Developing strategies to minimize chargeback losses and improve dispute resolution efficiency.
Documentation and Reporting:
- Maintaining accurate records of POS and QR chargeback cases, including relevant transaction details and outcomes.
- Generating reports and insights on POS and QR chargeback trends to inform decision-making and process improvements.
Customer Communication:
- Communicating with merchants, customers, and payment processors regarding POS and QR chargeback cases.
- Providing assistance and guidance to stakeholders throughout the chargeback resolution process.
Compliance and Policy Adherence:
- Ensuring adherence to regulatory requirements and company policies related to POS and QR chargeback management.
- Keeping abreast of industry developments and best practices in POS and QR chargeback prevention and resolution.
Training and Support:
- Offering training and support to internal teams on POS and QR chargeback processes, procedures, and best practices.
- Serving as a subject matter expert on POS and QR chargeback-related matters within the organization.
Skills Required:
- In-depth knowledge of POS and QR transaction processes and associated chargeback mechanisms.
- Strong analytical abilities with a focus on investigating and resolving chargeback disputes effectively.
- Excellent communication skills, both written and verbal, for engaging with stakeholders and communicating complex concepts clearly.
- Detail-oriented mindset with the ability to manage documentation and data accurately.
- Proficiency in relevant software and tools used for chargeback management and reporting.
If you possess a passion for resolving disputes in the POS and QR transaction space, along with the requisite skills outlined above, we encourage you to apply for this specialized role.
Job Details
RMPS Private Limited
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