Customer Service Representative

Rise Realty

Posted Jun 03, 2024 215 views Report Job

PKR. 30,000 - 100,000/Month

Real Estate Experience is Preferred

Communication Skills: Good communication skills are required both English and Urdu (Verbal and written).

Client Interaction: Serve as the first point of contact for client inquiries via phone, email, or in person. Ensure all client interactions are handled with professionalism, courtesy and promptness.

Problem Solving: Address and resolve client concerns efficiently and effectively. This includes clarifying issues, researching and exploring answers and alternative solutions, and implementing solutions.

Appointment Coordination: Schedule and confirm appointments.

Follow-Up: Conduct post-interaction follow-ups to ensure complete satisfaction and to foster relationships that encourage client loyalty.

Feedback Collection: Gather client feedback and communicate this information to the relevant departments to improve our services and client experience.

Team Collaboration: Work closely with sales agents and other departments to ensure seamless service and support across all stages of the client journey.