Restaurant Operations Manager

As an Operations Manager, you will be responsible for overseeing multi-unit business operations with a focus on driving operational excellence and fostering a positive work environment. This role requires a hands-on leader who acts as a coach, analyst, and culture builder to ensure smooth day-to-day service delivery, effective cost control, exceptional guest satisfaction, and ongoing team development across all locations.

Key Responsibilities

Cost Control & Financial Management:
Effectively manage cost of goods sold (COGS) and inventory. Analyze profit and loss (P&L) statements, variance reports, and sales dashboards to make data-driven decisions that protect contribution margins and enhance profitability.

Team Leadership & Culture:
Recruit, train, and regularly coach restaurant staff while overseeing Floor Incharge performance. Lead manager walkthroughs and pre-shift huddles to promote accountability, open communication, and maintain high team morale.

Process Standardization & SOPs:
Ensure strict adherence to standard operating procedures (SOPs), safety and hygiene protocols, and workstation checks. Conduct daily and weekly inventory audits to maintain consistency and operational efficiency.

Guest Experience:
Monitor customer feedback, online reviews, and mystery diner scores. Implement corrective actions and staff training to consistently deliver high-quality service and enhance guest satisfaction.

Strategic Execution:
Drive daily operational routines including pre-shift huddles, kitchen workstation inspections, stock counts, and weekly performance reviews. Align restaurant operations with broader business growth objectives.

Required Qualifications

Proven Experience:
A minimum of 3 years in restaurant management or multi-unit operations management, preferably within fast-casual or fine-dining sectors.

Analytical Mindset:
Strong capability to interpret P&L statements and calculate contribution margins to support financial and operational decision-making.

Strong Leadership:
Excellent communication, conflict resolution, and coaching skills, with a demonstrated ability to develop internal talent and lead diverse teams effectively.

Change Management:
Experience implementing new menus, technology, health regulations, and SOPs across multiple teams, ensuring smooth transitions and compliance.

Problem-Solving Ability:
Ability to make quick, sound decisions under pressure to resolve operational challenges during peak hours without compromising service quality.

Compensation and Work Location
This is an in-person role with a starting salary of Rs. 65,000 per month. Candidates must be willing to work on-site at the designated location.

Qualified candidates are invited to apply by submitting their resumes with the subject line "Applied for Operations Manager." Only shortlisted applicants will be contacted for further steps. Please note that unsolicited calls or messages will not be entertained.