Customer Service Representative

Redwood Leads

Islamabad , Pakistan

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Posted Jun 20, 2024 105 views Report Job

We are looking for a Customer Service Representative. This role requires strong communication skills, problem-solving abilities, and a commitment to delivering exceptional customer support.

Key Responsibilities:

Customer Interaction:

Answer outbound customer inquiries via phone, email, chat, or social media.
Provide prompt and courteous responses to customer questions and concerns.
Assist customers with product information, troubleshooting, and problem resolution.
Maintain a professional and empathetic tone while addressing customer needs.

Issue Resolution:

Identify and resolve customer complaints and issues effectively and efficiently.
Collaborate with other departments to escalate and resolve complex customer problems.
Keep detailed records of customer interactions and solutions provided.

Communication:

Communicate with customers clearly and concisely, both in writing and verbally.
Follow communication guidelines and scripts as needed, while also showing flexibility in adapting to unique customer situations.

Customer Feedback:

Collect and document customer feedback and suggestions for improvement.
Share valuable customer insights with the appropriate teams to drive product and service enhancements.

Administrative Tasks:

Complete administrative tasks, such as processing orders, returns, and exchanges.
Maintain accurate customer records and update contact information as needed.

Problem-Solving:

Analyze customer issues to identify root causes and provide effective solutions.
Escalate unresolved issues to higher levels of support or management as required.