We are hiring a Customer Technical Support Manager responsible for maintaining Quality of Experience (QoE), delivering quality technical support for internal and external clients, and overseeing the Support Desk staff. The role covers Data, GPON, and digital services, manages second-level complaint escalations, and ensures staff performance meets KPIs and benchmarks, while adhering to standards and processes for effective customer service.
Key Responsibilities:
Required Skills & Experience:
REDtone Digital Services is a one-stop telecommunication, infrastructure, and digital solutions provider. Founded in 2017, we are in no way a new firm. Part of REDtone Group, with a multi-decade portfolio of innovation across multiple companies and geographies, we are built-for-business. As a licensed local loop telecom service provider, we offer cutting-edge corporate and enterprise solutions, cloud powered hosting and services, triple play, on-demand entertainment, customer onboarding, educational, and fintech solutions across a variety of customer journeys/touchpoints. With presence across Pakistan’s major cities, we are primed to disrupt the conventional and bring you the future.