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Reservation Agent

We are looking for detail-oriented reservation agents to assist our customers with their booking needs. You will provide various planning and booking services, including answering customers’ questions, making travel suggestions, and booking rooms and tickets. To be successful as a Reservation Agent you must be able to work with minimal supervision and have excellent customer service skills. Additionally, you should be able to up-sell and have excellent knowledge of deals and savings available to customers. Reservation Agent

Responsibilities:

• Assisting and advising customers who may be choosing from a variety of travel options.

• Making reservations for customers based on their various requirements and budgetary allowances.

• Checking the availability of accommodation or transportation on the customers’ desired travel dates.

• Helping plan travel itineraries by suggesting local tourist attractions and places of interest.

• Processing payments and sending confirmation details to customers.

• Sorting out any issues that may arise with bookings or reservations.

• Selling and promoting reservation services.

• Answering any questions customers might have about the reservation process.

• Up-selling, when appropriate, by informing customers of additional services or special packages, such as tour tickets, travel insurance, or upgraded seats/accommodations.

• Providing support to customers who may need to amend or cancel a reservation.

Requirements:

• A certified travel associate (CTA) or certified travel counselor (CTC), is preferred.

• Ability to use GDS system of various airlines such as Sabre, Accel Aero, Travel Port and etc

• Experience working in sales or public relations, preferably in the hospitality or travel industries.

• Customer-service experience.

• Excellent written and verbal communication skills.

• Multi-tasking and time-management skills, with the ability to prioritize tasks.

• Proficient in Microsoft office suite.

• Data entry experience.

• Flexible working hours

Skills

تقود الجيل IT Support Responsibilities Technology Strategies

Job Details

Industry:

Call Center

Functional Area:

Sales & Business Development

Total Positions:

3 Posts

Job Shift:

First Shift (Day)

Job Type:

Full Time/Permanent

Job Location:

Karachi, Pakistan

Gender:

No Preference

Minimum Education:

Intermediate/A-Level

Career Level:

Entry Level

Minimum Experience:

1 Year

Apply Before:

Aug 01, 2023

Posting Date:

Jul 03, 2023

Diversity Inclusion:

We value diversity of our employees. All qualified applicants will receive fair consideration without regard to genders or socio-economic backgrounds.

Reditec

Call Center · 11-50 employees - Karachi

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