Technical Support Representative- Arabic Speaker

We are seeking a reliable and technically skilled Support Representative to provide customer technical support for our hardware devices and mobile applications. You will assist customers via Zendesk tickets, phone, and email helping resolve technical issues and ensuring a smooth user experience.

Responsibilities

Respond to customer inquiries via Zendesk, RingCentral (phone), and email in a timely and professional manner.
Troubleshoot and resolve issues related to Athan clocks, speakers, app functionality, and Wi-Fi/network connectivity.
Guide customers step-by-step through device installation, configuration, and technical troubleshooting
Create, manage, and resolve support tickets while maintaining accurate documentation of all customer interactions.
Diagnose network issues including routers, DHCP, IP addressing, DNS, and connectivity stability.
Identify root causes using logs, testing, and systematic troubleshooting methods.
Escalate complex technical issues to engineering with clear documentation.
Assist in maintaining and improving internal support documentation and knowledge base. Requirements and

Qualifications
2–3 years of experience in technical support, help desk, or customer service roles.
Strong hands-on experience supporting Android OS devices, tablets, and Wi Fi/network troubleshooting.
Solid understanding of networking fundamentals, including Wi-Fi configuration, routers, DHCP, IP addressing, and DNS. • Experience using Zendesk, RingCentral, TeamViewer, or similar ticketing/CRM systems preferred.
Ability to diagnose issues independently and resolve technical problems efficiently.
Excellent English and Arabic communication skills (spoken and written), with the ability to explain technical concepts clearly to non-technical users in both languages.
Strong analytical, problem-solving, and organizational skills.
Experience supporting international customers (USA, UK, Canada, Australia, GC