This role is pivotal in building the cold calling operation  from the ground up, developing structure, processes, and strategy to supplement lead volume and  enhance lead quality. The ideal candidate possesses deep expertise in cold calling strategies,  particularly within outbound call centers, and will hire, train, and manage a scalable team to optimize call connect rates and lead qualification. The successful candidate will collaborate closely with cross functional teams including product, data, and engineering to integrate advanced dialer and CRM  solutions. They will be responsible for managing real-time performance metrics and coaching the  team during US business hours, ensuring compliance and operational excellence. This position  demands a hands-on leader with a strong analytical mindset, the ability to execute campaigns personally, and experience managing a fast-growing calling team.


Responsibilities
  • Develop and implement the cold calling strategy, including dialing systems, number rotation, and 
    warm-up procedures to maximize connect rates and lead quality.
  • Design the operational structure of the call center, including setting up the hiring plan and defining 
    team roles and processes from the ground up. 
  •  Recruit, onboard, train, and manage cold calling staff such as callers, team leads, and quality 
    assurance personnel as the team grows from a small unit to 30-50+ members. 
  •  Establish and enforce lead qualification standards to ensure marketplace readiness and compliance 
    with relevant regulations. 
  •  Continuously monitor key performance indicators including connect rate, leads per caller, rejection 
    rates, and cost per lead, making data-driven decisions to address challenges. 
  •  Coordinate with product, data, and engineering teams to ensure seamless integration of dialer 
    technology, CRM systems, and lead management pipelines. 
  •  Provide real-time coaching and performance management to team members during US calling hours 
    to drive improvements in call quality and effectiveness. 
  •  Perform hands-on campaign management tasks, including setting up calls, debugging issues, and 
    executing outbound campaigns to support team objectives. 
  •  Maintain in-depth knowledge of dialing systems, spam flagging, number reputation, and call 
    deliverability to proactively manage outbound calling risks. 
  •  Ensure compliance with TCPA and state calling regulations, maintaining rigorous standards around 
    data privacy and telecommunication laws. 
  •  Support the company’s growth initiatives by addressing challenges in hard-to-penetrate lead markets 
    and improving overall lead generation efficiency. 
  •  Manage team operations real-time, with availability overlapping US business hours to address 
    immediate concerns and opportunities.

Job Details

Total Positions:
1 Post
Job Shift:
Remote
Job Type:
Job Location:
Gender:
No Preference
Minimum Experience:
8 Years
Apply Before:
Aug 26, 2026
Posting Date:
Jul 25, 2026

Recruit AI

· 11-50 employees -

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