Posted Jun 15, 2026 291 views
Recruit AI is seeking a Fresh Customer Service Representative to join their dynamic team. This role is ideal for candidates with up to two years of experience who are eager to build a career in customer interaction and lead management. The successful candidate plays a crucial role in handling customer inquiries and managing leads generated from digital marketing campaigns. This position requires excellent communication skills, data management capability, and a proactive approach to following up on leads. The representative will engage potential customers through outbound calls, qualify inquiries according to established criteria, and coordinate closely with sales and technical teams to ensure smooth lead transitions.
This role involves maintaining accurate records of customer interactions and lead statuses while generating detailed performance and activity reports. The individual must uphold professional communication standards and provide comprehensive support in administrative and operational aspects related to lead handling. While no team management responsibilities are involved, the candidate should possess strong organizational skills and the ability to work both independently and collaboratively to support the overall sales and customer service efforts of Recruit AI.
Responsibilities
- Monitor and manage leads generated through digital marketing campaigns and online platforms, ensuring timely follow-up and qualification.
- Conduct outbound cold calls and follow-up calls to engage and convert potential customers.
- Qualify incoming inquiries based on predefined criteria and business requirements to identify viable sales opportunities.
- Route qualified leads to the appropriate sales or technical teams for further processing and action.
- Maintain accurate and up-to-date lead tracking sheets, CRM records, and performance logs to support transparency and accountability.
- Coordinate effectively with the digital marketing team to ensure smooth lead flow and campaign support alignment.
- Follow up on pending leads regularly and update lead statuses to reflect progress and outcomes.
- Generate daily and weekly reports on lead activity, conversion progress, and other relevant metrics to inform strategic decisions.
- Ensure timely and professional response to customer inquiries, maintaining high standards of communication etiquette.
- Support administrative and operational tasks related to lead management and customer engagement processes.
- Develop and maintain expertise in basic digital marketing concepts to better support lead qualification and customer outreach.
- Apply strong organizational and time management skills to handle multiple tasks efficiently and meet deadlines.
- Demonstrate attention to detail through accurate record-keeping and data management in CRM and spreadsheet tools.
- Cultivate a proactive approach to lead follow-up and coordination to enhance lead conversion rates and customer satisfaction.
Skills
Job Details
Recruit AI
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