Customer Service Representative (Night Shift)

We are seeking a professional, customer-focused, and organized Customer Service Representative (CSR) to manage post-sales customer relationships and ensure a smooth customer experience. The ideal candidate will serve as the primary point of contact for clients after the sale, handling client communication, maintaining accurate documentation, ensuring compliance with company procedures, and resolving customer inquiries in a timely and professional manner.

This is not a sales or lead generation role. The focus is on providing excellent after-sales support, maintaining strong client relationships, and completing all required customer service documentation.

Responsibilities

After-Sales Customer Support

Serve as the primary point of contact for clients after the completion of the sales process.
Respond to customer inquiries, requests, and concerns through phone, email, and other communication channels.
Ensure customers receive timely updates regarding their requests or service status.
Resolve customer issues efficiently while maintaining a high level of customer satisfaction.

Client Communication

Build and maintain positive, long-term relationships with clients.
Communicate professionally with customers to provide accurate information and support.
Coordinate with internal departments to ensure customer requirements are addressed promptly.
Escalate complex customer concerns to the relevant teams when necessary.

Client-Facing Responsibilities

Represent the company in a professional and courteous manner during all customer interactions.
Maintain a high standard of customer service and professionalism.
Ensure a positive customer experience throughout the after-sales process.

Documentation & Paperwork

Maintain accurate customer records and documentation.
Complete all required CSR paperwork and administrative tasks.
Prepare and update reports, forms, and customer-related documents.
Ensure all customer files are organized and up to date.

Compliance

Ensure all customer interactions and documentation comply with company policies and procedures.
Follow established compliance standards while processing customer requests.
Maintain confidentiality of customer information and company data.

Requirements

Bachelor's degree (preferred).
1–3 years of experience in Customer Service, Client Support, Customer Success, or a similar role.
Excellent verbal and written communication skills.
Strong interpersonal and relationship management abilities.
Good organizational and documentation skills.
Ability to multitask and manage multiple customer requests.
Strong problem-solving skills and attention to detail.
Ability to work independently and collaboratively within a team.

Key Competencies