Posted Apr 29, 2024 397 views
Duties:
- Handle inbound and outbound calls, WhatsApp inquiries and reply to emails
- Providing brand, service, and product information to customers
- Follow up on complicated customer inquiries when required
- Record daily inquiry data in the system
- Handling and resolving customer complaints regarding products, sales, or services
- Search for required information by using available resources
- Identifying, escalating, and reporting priority issues
Other duties as assigned
Qualification:
Must have a bachelor’s Degree
Skills & Requirements:
- 1 or 2 years of experience as a CCR or in a similar position
- Proficiency in WPS ( Word & Excel )
- Strong communication skills
- Strong computer and typing skills
- Active & Fast learner
- Problem-solving and conflict-resolution skills
- Attention to detail
Pick & Drop is provided by the organization
Job Details
realme Pakistan
realme is a technology brand officially established on May 4, 2018 by Sky Li in China. The aspiration of realme is to provide products with a comprehensive superior experience for the young, and realme is committed to be a trendsetting technology brand. Due to the abilities in cutting-edge technologies of smartphones and IoT, realme brings consumers products with trendsetting technologies, features and trendsetting experiences that are first applied in the price segment. At the beginning of 2020, realme announced its dual driven strategy of “Smartphone + AIoT”. In June of 2020, realme's global users of smartphone reached 35 million and its sales volume of AIoT audio products broke the record of 1 million. According to the statistics of Counterpoint global smartphone shipments in Q1 of 2020, the emerging smartphone brand realme still ranks 7th with year-over-year growth rate of 157% which ranks the first in the world as well. As the world's fastest-growing smartphone brand, realme stands firmly among the mainstream smartphone brands.
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