Customer Service Representative

realme Pakistan

Posted Apr 29, 2024 481 views Report Job

PKR. 35,000 - 40,000/Month

Responsibilities:

Handle customer complaints, provide appropriate solutions
Identify and assess customers's needs to achieve satisfaction
Ensure high levels of customer satisfaction through excellent service
Assist customers via various channels, resolving inquiries and technical issues promptly
Seek opportunities to improve support processes and products based on feedback
Maintain accurate records of customer interactions for analysis and improvement
Communicate technical information and ensure customer needs are understood
Adhere to company policies regarding customer interactions and data privacy
Tasks Assigned by Manager

Skills:

1 or 2 years of experience as a Customer Service Representative or in a similar position
Proficiency in WPS (Word & Excel)
Strong communication skills
Active & Fast learner
Ability to relate to customers' frustrations

Qualification:

Must have a bachelor’s Degree

Skills

Verbal and Written Communication Skills MS Word Microsoft Excel Data Entry

Job Details

Job Channel:

Women Jobs

Industry:

Manufacturing

Functional Area:

Client Services & Customer Support

Total Positions:

1 Post

Job Shift:

First Shift (Day)

Job Type:

Part Time

Job Location:

Karachi, Pakistan

Gender:

Female

Minimum Education:

Bachelors

Career Level:

Experienced Professional

Minimum Experience:

2 Years

Apply Before:

May 30, 2024

Posting Date:

Apr 29, 2024

realme Pakistan

Manufacturing · 301-600 employees - Karachi

realme is a technology brand officially established on May 4, 2018 by Sky Li in China. The aspiration of realme is to provide products with a comprehensive superior experience for the young, and realme is committed to be a trendsetting technology brand. Due to the abilities in cutting-edge technologies of smartphones and IoT, realme brings consumers products with trendsetting technologies, features and trendsetting experiences that are first applied in the price segment. At the beginning of 2020, realme announced its dual driven strategy of “Smartphone + AIoT”. In June of 2020, realme's global users of smartphone reached 35 million and its sales volume of AIoT audio products broke the record of 1 million. According to the statistics of Counterpoint global smartphone shipments in Q1 of 2020, the emerging smartphone brand realme still ranks 7th with year-over-year growth rate of 157% which ranks the first in the world as well. As the world's fastest-growing smartphone brand, realme stands firmly among the mainstream smartphone brands.