Customer Relations Officer

Ravi Group of Companies

Posted 2 hours ago 56 views Report Job

PKR. 30,000 - 35,000/Month

Interacting with customers to understand and address their needs and improving satisfaction levels.
Resolving customer complaints, providing an appropriate solution and following up to ensure satisfaction.
Building sustainable relationships and trust with customer accounts through open and interactive communication.
Maintaining records of customer interactions, transactions, comments and complaints through various platforms, such as Customer Relationship Management (CRM) systems.
Working closely with the customer service team to manage, monitor and improve processes and relationships.
Providing customer service feedback to management teams in order to develop strategies and train employees.
Liaising with other company departments to resolve customer-related issues.

Skills

Microsoft Office Communication Skills Customer Interaction Management Customer Contact Skills Customer Satisfaction Management

Job Details

Job Channel:

Women Jobs

Industry:

Banking/Financial Services

Functional Area:

Client Services & Customer Support

Total Positions:

1 Post

Job Shift:

First Shift (Day)

Job Type:

Full Time/Permanent

Job Location:

Thokar Niaz Baig, Lahore, Pakistan

Gender:

Female

Minimum Education:

Bachelors

Career Level:

Entry Level

Minimum Experience:

1 Year (Call Center Experience)

Apply Before:

Nov 11, 2024

Posting Date:

Oct 10, 2024

Ravi Group of Companies

Banking/Financial Services · 601-1000 employees - Lahore

pRavi Exchange Company is the most advanced and trusted Exchange Company in the field of money transfer, currency exchange and inward/outward remittances. One of the most unique features of Ravi Exchange is the availability of the current currency rates to the users, which is almost rare on the web from Pakistan. These rates are provided through the courtesy of Ravi Exchange Company (Pvt) Ltd. which are updated round the clock. The purpose of providing most updated information on our portal is to facilitate our valued users and for the justification of visitors./p