Customer Support Representative

We are seeking a skilled Customer Support Representative to join our team in the Information Technology and Services industry. As a Customer Support Representative, you will be the first point of contact for our clients, providing exceptional support and resolving any inquiries or issues they may have. Your excellent communication skills and technical knowledge will play a vital role in ensuring customer satisfaction and maintaining strong client relationships.

In this role, you will have the opportunity to work closely with our clients, understanding their needs and providing them with the necessary assistance. Your problem-solving skills will be put to the test as you troubleshoot technical issues and effectively communicate solutions to our clients. Additionally, you will be responsible for coordinating with our internal teams to solve complex problems and ensure timely resolution.

Responsibilities:

Provide prompt and efficient customer support via phone, email, and chat
Identify and escalate priority issues to the appropriate teams
Research, troubleshoot, and resolve technical and non-technical customer inquiries
Maintain accurate records of customer interactions and transactions
Collaborate with internal teams to address and resolve customer concerns
Proactively identify areas of improvement in customer support processes and procedures
Educate clients on software features and functionality
Knowledge about B2B and B2C
Knowledge about Dashboard Metrics
Know Website Audit
Work through email Communication

Requirements: