Quality Assurance – Sales

We are looking for a detail-oriented and experienced Quality Assurance professional with a focus on Sales to join our team. The role centers on monitoring, evaluating, and improving the quality of sales interactions and processes to ensure they meet company standards. The successful candidate will collaborate closely with sales representatives to uphold professional communication, provide accurate product information, and help achieve high customer satisfaction levels.

Key Responsibilities
- Monitor and evaluate sales calls, chats, and other customer interactions to ensure compliance with quality standards.
- Conduct regular quality audits of sales representatives’ performance.
- Assess interactions using defined QA scorecards, scripts, compliance guidelines, and sales procedures.
- Identify gaps in sales performance, communication, product knowledge, and customer handling techniques.
- Deliver constructive feedback and actionable coaching to enhance sales effectiveness.
- Prepare daily, weekly, and monthly QA performance reports to track progress and identify trends.
- Analyze recurring errors and patterns that impact the quality of sales interactions.
- Collaborate with Sales Team Leaders and Managers to implement improvements and boost team performance.
- Ensure sales representatives adhere to approved scripts, processes, and company policies.
- Verify that product and service information shared with customers is accurate and current.
- Escalate serious compliance, customer service, or process issues to management promptly.
- Participate in calibration sessions to maintain consistent quality standards across the team.
- Recommend process improvements based on QA findings to optimize sales operations.
- Maintain accurate records of audits, evaluations, feedback, and corrective actions taken.

Required Qualifications
- Bachelor’s degree in Business Administration, Management, Marketing, or a related field is preferred.
- 1 to 3 years of experience in Sales Quality Assurance, Call Center QA, Sales Operations, or a similar role.
- Strong understanding of sales processes and customer service standards.
- Excellent verbal and written communication skills.
- Proficient in analytical and reporting tasks.
- Good command of MS Excel, Google Sheets, and other reporting tools.
- Ability to objectively evaluate calls and provide professional, constructive feedback.
- Strong attention to detail and problem-solving abilities.
- Ability to work effectively under pressure and meet deadlines.
- Experience with CRM systems, call-monitoring, or QA software is an advantage.

Preferred Qualifications and Benefits
Key performance indicators for this role include QA audit accuracy, call quality scores, sales process compliance, script and policy adherence, customer handling quality, error and defect rates, feedback and coaching effectiveness, improvement in sales team performance, and timely completion of QA audits and reports. Preferred skills include strong communication, analytical thinking, attention to detail, sales knowledge, coaching and feedback capabilities, reporting expertise, problem-solving, and team collaboration.

The position offers a competitive monthly salary ranging from Rs70,170 to Rs92,784. This is an in-person role, providing the opportunity to work closely with the sales team and management.

This role is ideal for a motivated QA professional passionate about driving sales excellence and ensuring outstanding customer experiences through rigorous quality assurance practices.